Legal

Terms & Conditions

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These Terms & Conditions govern the use of the services provided by Private Flow Pilates Reformer Studio ("Private Flow", "the Studio", "we", "us"), including the website, booking system, memberships, and use of the studio facilities.

By creating an account, making a booking, purchasing a membership, or using the Studio, you confirm that you have read, understood, and agreed to these Terms & Conditions.

1. Description of Service

Private Flow provides a private Pilates Reformer training space equipped with reformer machines and digital workout guidance.

Our sessions are:

  • self-guided;
  • performed independently by the customer;
  • guided through pre-recorded video instructions available on a tablet or screen;
  • without an instructor physically present during the session.

The customer understands and accepts that Private Flow does not provide personal training, coaching, supervision, or instructor-led classes.

2. Customer Responsibility

By using Private Flow services, the customer confirms that they:

  • voluntarily participate in physical exercise;
  • understand the self-service nature of the Studio;
  • are responsible for following the video instructions correctly;
  • are responsible for adjusting the intensity according to their personal abilities.

The customer agrees to stop exercising immediately if they experience pain, dizziness, discomfort, or any unusual physical symptoms.

3. Health and Physical Condition

The customer confirms that:

  • they are physically capable of participating in Pilates Reformer exercise;
  • they have no medical conditions preventing them from exercising;
  • they are responsible for evaluating their own health condition.

Private Flow recommends consulting a medical professional before starting any exercise program, especially in case of:

  • previous injuries;
  • medical conditions;
  • pregnancy;
  • recent surgeries;
  • physical limitations.

4. Assumption of Risk

The customer understands and accepts that all physical activities involve inherent risks.

Pilates Reformer exercises may involve risks including, but not limited to:

  • muscle soreness;
  • strains;
  • sprains;
  • falls;
  • injuries;
  • other physical discomfort or harm.

By participating, the customer voluntarily assumes all risks related to the training session.

5. Limitation of Liability

To the maximum extent permitted by applicable law:

Private Flow shall not be responsible for injuries, damages, health issues, or losses resulting from:

  • incorrect execution of exercises;
  • failure to follow video instructions;
  • misuse of the equipment;
  • exceeding personal physical limits;
  • ignoring medical advice;
  • pre-existing health conditions;
  • customer negligence.

The customer accepts full responsibility for their own safety during the self-guided training session.

Private Flow remains responsible for maintaining the equipment and facilities in proper working condition.

6. Equipment Use

The customer agrees to:

  • use the Pilates Reformer equipment only as intended;
  • follow all provided instructions;
  • avoid unsafe use of the machines;
  • report any damage or malfunction immediately.

The customer may be held responsible for damage caused intentionally or through improper use.

7. No Instructor Present

The customer acknowledges and agrees that:

  • no instructor will be present during the session;
  • no real-time correction or supervision is provided;
  • the customer performs all exercises independently.

It is the customer's responsibility to select suitable exercises and difficulty levels.

8. Bookings and Access

Sessions must be booked in advance through the booking system.

The customer is responsible for attending at the scheduled time.

Late arrival does not extend the session duration.

Private Flow reserves the right to define cancellation and rescheduling policies.

9. Memberships and Payments

Memberships and packages:

  • are personal;
  • cannot be transferred without approval;
  • are valid only within the specified period.

Prices, packages, and services may be updated by Private Flow.

Existing customers will be informed of significant changes where applicable.

10. Studio Rules

Customers agree to:

  • respect the Studio environment;
  • keep the space clean;
  • use equipment responsibly;
  • respect other customers' bookings;
  • leave the Studio in good condition.

11. Personal Belongings

Customers are responsible for their personal belongings.

Private Flow is not responsible for lost, stolen, or forgotten items.

12. Right to Refuse Access

Private Flow reserves the right to refuse or restrict access in cases of:

  • unsafe behavior;
  • violation of these Terms;
  • misuse of equipment;
  • disrespectful conduct.

13. Changes to Terms

Private Flow may update these Terms & Conditions when necessary.

Updated versions will be available on the website.

Continued use of the services constitutes acceptance of the updated Terms.

14. Contact Information

Email: info@privateflow.bg

Private Flow Pilates Reformer Studio

📍 Panagyurishte 11, Plovdiv, Bulgaria

  • Instagram: @private.flow.pilates